Cancellation Policy
Last updated: 14 June 2026
Traveller Cancellations
| Cancellation timing | Refund |
|---|---|
| More than 7 days before experience | Full refund (minus service fee) |
| 3–7 days before | 50% refund |
| 24–72 hours before | 25% refund |
| Less than 24 hours / No-show | No refund |
Service fees are non-refundable in all cases. Refunds are processed within 7–10 business days to the original payment method.
Host Cancellations
If a host cancels a confirmed booking:
- Traveller receives a full refund including service fee
- Host receives a penalty deducted from their next payout
- Repeated host cancellations may result in listing suspension
Force Majeure
Natural disasters, government restrictions, severe weather, or other events beyond reasonable control may qualify for a full refund regardless of timing. Viharam's Trust & Safety team will review such requests on a case-by-case basis.
Rescheduling
Travellers may request to reschedule (not cancel) up to 48 hours before the experience, subject to availability. Rescheduling is free of charge once per booking.
How to Cancel
Log in → Dashboard → Bookings → select booking → Cancel. Or email support@viharam.in with your booking reference.