Viharam

Refund Policy

Last updated: 14 June 2026

Eligible Refunds

Refunds are issued in the following situations:

  • Traveller cancels within the window specified in the Cancellation Policy
  • Host cancels the booking (full refund including service fee)
  • Experience significantly differs from the listing description
  • Force majeure event prevents the experience from taking place
  • Technical double-charge or payment error

Non-Refundable Items

  • Platform service fee (except in host-cancellation and double-charge scenarios)
  • Bookings cancelled less than 24 hours before the experience
  • No-shows
  • Optional add-ons purchased directly from the host outside Viharam

Refund Process

  1. Submit a refund request via the booking detail page or by emailing refunds@viharam.in
  2. Viharam reviews the request within 2 business days
  3. Approved refunds are processed to the original payment method within 7–10 business days
  4. UPI refunds typically arrive within 3 business days; card refunds may take up to 10 days depending on your bank

Disputes

If you believe a refund was incorrectly denied, you may raise a dispute through the platform (Dashboard → Bookings → Dispute). Disputes are reviewed by Viharam's Trust & Safety team within 5 business days.